FAQ's

1. What products does Shisha & Co. offer?
In addition to our diverse selection of hookahs, we offer a comprehensive range of hookah products, including renowned brands like AMY Deluxe, Khalil Mamoon, Starbuzz, MOB, Al Fakher, as well as luxury options such as MYA and Union Hookah. With a well-stocked inventory and efficient distribution network, we are committed to providing our partners with reliable access to premium products.

2. Who can purchase from Shisha & Co.?
Shisha & Co. operates strictly as a B2B wholesale supplier. Sales are limited to approved Canadian businesses only. Eligible customers include retailers, hookah lounges, and hospitality businesses. We do not sell to the general public.

3. Can you refuse or cancel an order?
Yes. We reserve the right to refuse or cancel any order at our sole discretion.

4. Where is Shisha & Co. located?
We are based in Canada with a centralized distribution facility, allowing us to efficiently serve businesses across the country.

5. Do you ship across Canada?
Yes. We ship throughout Canada using reliable logistics partners to ensure timely delivery. We also offer Free Express Ground Shipping across Canada with next business delivery in Ontario.

6. Is there a minimum order requirement?
Minimum order requirements apply to all wholesale purchases. Details are provided upon account approval.

7. How long does order processing take?
Orders are usually processed within 1 business day. Shipping times depend on the destination and chosen shipping method.

8. Can I track my order?
Yes. Once your order ships, tracking information is automatically provided so you can monitor delivery.

9. What payment methods do you accept?
We accept major credit and debit cards, as well as supported online payment methods at checkout. We also offer Net 30 Terms for eligible approved accounts. Please see Payment Policy for full details.

10. Can I cancel or modify my order after placing it?
Modifications or cancellations are possible only if the order hasn’t been processed or shipped. Once shipped, changes cannot be made.

11. What is your return policy?
Returns are accepted for unused, unopened items in their original condition, in accordance with our Returns Policy.

12. Do you guarantee product authenticity?
Yes. All products are sourced from trusted manufacturers and authorized suppliers to ensure authenticity and quality.

13. How do I apply for a wholesale account?
Submit a wholesale inquiry through the contact options on our website. Our team will review your business eligibility and provide account setup instructions.

14. Do you offer bulk discounts?
Yes. Bulk pricing and volume discounts may be available depending on order size and product selection.

15. What should I do if my order arrives damaged?
Contact us immediately so we can review the issue and assist with a resolution.

16. Do you offer customer support?
Yes. Our support team is available to assist with product questions, orders, and general inquiries via the channels listed on our website.

17. Are prices subject to change?
Yes. Prices may change without notice based on availability, market conditions, or supplier adjustments.